Exchange Policy
At Terleko, we strive for your satisfaction. If you receive damaged or defective items, we are happy to assist with an exchange.
TERLEKO
To initiate an exchange, contact us at terleko.my@gmail.com within 48 hours of receiving your order. Please provide your order number and details about the damaged or defective items. Include a photo for verification, and we'll guide you through the exchange process.
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1. Damaged or Defective Items
Applicable only for damaged or defective items received in your order.
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2. Within 48 Hours
Exchange requests must be made within 48 hours of receiving your order.
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3. Email Us
Please email us at terleko.my@gmail.com with your order number and details.
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4. Attach Photos for Verification
Attach a photo of the damaged or defective items for verification.
We do not offer refunds; exchanges are only available for damaged or defective items.
We appreciate your understanding and are committed to ensuring your satisfaction with our products.